Terms & Conditions

Terms & Conditions

Terms and conditions of sale 

This document contains VERY IMPORTANT INFORMATION regarding your rights and obligations, as well as conditions, limitations, and exclusions that might apply to you. Please read it carefully. 

1. These terms and conditions (these “Terms”) apply to the sale and purchase of products and services through [] (the “Website”) by Alpha Wave Computers Trading LLC (referred to as “Alpha Wave Computers” “us”, “we”, or “our” as the context may require) to consumer (referred to as “consumer”, “user” or “you”). Any changes to these Terms will be in effect as of the “Last Updated Date” referenced on the Website. You should periodically review these Terms prior to purchasing any products that are available through this Website. 

Only persons who can enter into a legally binding contract are eligible to purchase using the Website. If you are a minor, (i.e. under the age of 18 years) you may purchase using the Website only through your parent’s or guardian’s consent or supervision. 

The user agrees, understands, and acknowledges that the Website is an online platform that enables you to access information and purchase products listed on the Website at the price indicated therein at any time from any location. Your access, use, and any purchases made through the Website are subject to and shall constitute your acceptance of the following Terms. If you do not agree to these Terms, please exit from the Website. 

In addition, by agreeing to these Terms, you are also agreeing to the collection of personal information through the Website that may be used for communication and marketing purposes such as messages, email, calls, etc. 

In this agreement, “Alpha Wave Computers” means Alpha Wave Computers TradingLLC. 

2. Your Account and Access to Website: 

In order to make any online purchase, you need to place an Order through the Website by giving certain personal identification information. It is your responsibility to ensure that the username and password to access the Website are kept confidential. If you have any reason to believe that your username and password is being or is likely to be used by third parties, you should inform us. We shall have the right to refuse access, terminate or remove the account, or edit the contents at any time without notice. 

The right to use or access the Website granted to you is a limited, revocable, non-exclusive right for personal use of the Website. You are not authorized to (i) modify the Website (ii) download or copy account information for the benefit of another seller (iii) utilize data mining, robots, or similar data gathering and extraction tools. You must use the Website for lawful purposes only and must not use it for fraudulent or other unlawful activity. 

3. Orders, Promotions, Price, Payment & Deliveries: 

The order placed by you through the Website shall be deemed an offer from you to buy the product(s) specified as per the order from Alpha Wave Computers (“Order”). Your receipt of Order by Alpha Wave Computers is only an acknowledgment of receipt of your Order and does not constitute an acceptance of your Order by Alpha Wave Computers. 

Alpha Wave Computers lists availability information for products on the Website. Please note that the stock situation changes dynamically, you will be informed by e-mail or by call if any product(s) you have ordered is/are out of stock for any reason and an estimated availability date will be provided. Subject to the availability of the product(s) ordered Alpha Wave Computers will confirm its acceptance by e-mail or by call confirming the dispatch of the product(s) to your address as specified on your Order (“Order Acceptance”). The Order shall be deemed as accepted by Alpha Wave Computers on your receipt of Order Acceptance, failing which, the Order will be canceled. 

You shall have the right to cancel your Order at any time prior to your receipt of Order Acceptance without any liability. Any cancellation after receipt of Order Acceptance shall be subject to reimbursement of certain charges (“Cancellation Charges”) to cover the cost of expenses (including shipment charges) incurred by Alpha Wave Computers. 

The prices and delivery terms specified on the Website are of ex-Alpha Wave Computers warehouse, Dubai, UAE; these include the cost of usual packing; and are inclusive of all taxes and duties. You shall be responsible for payment of all charges associated with the purchase of products from us and you shall agree to bear all applicable taxes/VAT levied thereon. 

You shall pay for the Order in advance, either through third-party secured payment gateway facilities or by Credit/Debit card or, if you choose the Cash on Delivery option as specified in Section 13, at the time of actual delivery of the product at your doorstep. 

The prices and specifications of all products listed on are subject to change without prior notice owing to stock availability and promotional support from Alpha Wave Computers. Hence prices may vary on advertising material and at time of purchase due to market changes. 

All prices are valid till stocks and/or offers last. 

The delivery of the products shall be made either directly by Alpha Wave Computers or through third-party courier/logistic services providers on all days except Sundays and UAE National holidays. Our liability for the product(s) sold stops and the risk passes on to you on delivery to you or to the third-party courier/logistic services providers. Consequently, any expense, damage, or loss occurring during transportation shall be at our risk. 

4. Exchange & Return Policy 

Exchange or Return is possible only within seven (7) days within UAE and fourteen(14) days internationally, of purchase from the date of delivery subject to the terms herein:

(a) In case you wish to Exchange or Return the product(s), please contact us at the address given in Contact Details for approval and further actions. 

(b) Exchange or Return shall be made provided the product (including the unit carton) is returned unused and unopened (original seal not broken) along with accessories & and FOC (Free of Cost) 

(c) In case of opened and installed unit returns a restocking fee of 20% will be applied and deducted from the refund amount. 

(d) No Exchange or Return is allowed for the following product categories: All accessories including but not limited to batteries, remote controls, adaptors, cables,and similar items. 

(e) Refunds will be made to the purchase credit card account. No cash refund is possible. 

(f) If a defect is discovered after opening/using the product, your product shall be eligible only for Alpha Wave Computers repair warranty as per the warranty terms and conditions provided in the warranty card. 


5. Warranty Terms & Conditions

The products displayed on the Website carry a limited warranty from Alpha Wave Computers for a limited period against manufacturing defects only. The terms, conditions, duration of the warranty, and exclusions of the warranty shall be as per the warranty card attached with each product. Warranty commences from the date of purchase unless specified otherwise. 

Warranty is applicable within the limits of the United Arab Emirates only unless specified otherwise in the warranty card or on the Website. In the case the product is defective and/or requires repair, it is your responsibility to deliver the product, at your cost, to our designated collection centres in selected Alpha Wave Computers Showrooms and Service Centres in the United Arab Emirates. 

In the case of Dead-on Arrival (DOA) product(s) / Out of the Box failure, the respective service center/service provider will determine whether the product is DOA and will offer either a replacement or product repair at its discretion. 

Other than what is provided in this Terms, we hereby expressly disclaim any warranties or representations (express or implied) in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted (including product information and/or specifications) on the Website. 

6. Limitations of Liability

The total liability of Alpha Wave Computers on any claim, whether in contract, warranty; tort, product liability; and copyright, trademark, trade secret, patent, and other intellectual property rights infringement; or otherwise, arising out of, connected with, or resulting from the performance or non-performance of any agreement resulting here from the sale, delivery resale, repair, replacement or use of any product or the furnishing of any service, shall not exceed the price allocable to the product or service which gives rise to the claim. 

In no event, whether as a result of product defect/malfunction, breach of contract, warranty; tort; copyright, trademark, trade secret, patent, and other intellectual property infringement or otherwise, shall Alpha Wave Computers or Alpha Wave Computers be liable for any special, consequential, incidental, indirect or exemplary damages, including, but not limited to, loss of profit, loss of use of the products, cost of substitute goods. 

7. Trademarks, Intellectual Properties and Copyright Notice 

All of the content on the Website, including but not limited to Alpha Wave Computerstrademarks, page headers, images, illustrations, graphics, logos, and text are subject to trademark, service mark, copyright, and other intellectual property rights or licenses are owned by or licensed to Alpha Wave Computers and/or its affiliates. The content of this Website is a copyrighted work under UAE and International copyright laws, and Alpha Wave Computers and/or its affiliates own a copyright in the selection, coordination, arrangement, modification, and derivative matter of the content. 

The content of this Website is meant only for personal and non-commercial use. Contents may be downloaded and printed only for personal use and not for any commercial purpose; posting of the content on any network computer or media without a license from Alpha Wave Computers and/or its affiliates is prohibited; as is changing, altering, or modifying the content in any copyright or trademark notice. 

8. Product Visuals

While we endeavour to place appropriate pictures of the products, it must be understood that the actual pictures, color, dimensions, and others may not reflect the original product’s color, dimensions, and others of the original product. The pictures shown here therefore are taken as being placed for illustrative purposes only and also change from time to time without prior notice. 

9. Privacy Policy 

You agree and accept that Alpha Wave Computers collect, use, and disclosepersonal information that you provided through the Website by the terms of Alpha Wave Computers Privacy Policy. Alpha Wave Computers may amend or change such Privacy Policy without notice to you at any time at its discretion. 

10. Reviews, Comments, Communications, and Other Content 

You may post reviews, comments, and other content; send communications; and submit suggestions, ideas, questions, or other information, as long as the content is not illegal, abusive, defamatory, or infringing on intellectual property rights and does not contain software viruses or any form of spam. Alpha Wave Computers reserves the right (but not the obligation) to remove, delete, or edit any content that in our sole judgment violates these Terms of Use and/or terminate your permission to access or use the Website.

If you do post content or submit material, and unless we indicate otherwise, you (a) grant Alpha Wave Computers, Alpha Wave Computers and their affiliates a non-exclusive, royalty-free, irrevocable, perpetual rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and (b) grant Alpha Wave Computers, Alpha Wave Computers, and their affiliates and agents the right to use the name that you submit in connection with such content if they choose. 

11. Contact Details:

(a) For product Return / Exchange, please send an email to

(b) For any after-sales service-related issues for your products, please contact: 042659526

12. Applicable Law and Jurisdiction

By accessing and using the Website; and purchasing online, you agree that your access and use of the Website, and online purchasing is subject to these Terms, as well as all applicable laws, as governed and interpreted pursuant to the laws of UAE.

Dubai Courts shall have exclusive jurisdiction on all issues arising out of any issue related to copyright, intellectual property rights, liability, access, usage, and purchase through the Website. 

13. COD (Cash on Delivery) and Click & Collect 

If you are not comfortable making an online payment on Alpha Wave Computers – UAE through Online or TABBY, you can opt for the Cash on Delivery (COD) payment method instead. With COD you can pay in cash at the time of actual delivery of the product at your doorstep, without requiring you to make any advance payment online. 

14. Bulk Order / Dealer Order Fulfilment is conditional. 

Alpha Wave Computers focuses on servicing the end consumers, and in such objectives, our priority is to fulfill orders of the end users over dealers and bulk buyers. This means we may choose to cancel or delay any Order placed in bulk by the dealer or release part orders as per our stock availability. Even if the bulk order is prepaid using a credit card, this Order would be cancelled and the money would be refunded within 10 – 15 working days. We regret any inconvenience to dealers and bulk buyers, as this is the retail business model. We are happy to service bulk buyers wherever possible. 


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