Refund and Returns Policy

Refund and Returns Policy



Exchange & Return Policy 

Exchange or Return is possible only within seven (7) days within UAE and fourteen(14) days internationally, of purchase from the date of delivery subject to the terms herein:

(a) In case you wish to Exchange or Return the product(s), please contact us at the address given in Contact Details for approval and further actions. 

(b) Exchange or Return shall be made provided the product (including the unit carton) is returned unused and unopened (original seal not broken) along with accessories & and FOC (Free of Cost) 

(c) In case of opened and installed unit returns a restocking fee of 20% will be applied and deducted from the refund amount. 

(d) No Exchange or Return is allowed for the following product categories: All accessories including but not limited to batteries, remote controls, adaptors, cables,and similar items. 

(e) Refunds will be made to the purchase credit card account. No cash refund is possible. 

(f) If a defect is discovered after opening/using the product, your product shall be eligible only for Alpha Wave Computers repair warranty as per the warranty terms and conditions provided in the warranty card. 

Need help?

Contact us at for questions related to refunds and returns.

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